TTO Policies

Thank you for choosing This, That, & Other Creative Studio. We can't wait to create a gift just for you or your gift giving needs. That’s why we wanted to make sure our store policies are fair, clear and transparent. All policy information can be found below. If you still cannot find the answer to a question or questions you still may have, please email us at ttocreativestudio@gmail.com

 

PROCESSING TIME

At This, That, & Other Creative Studio, we understand that our customers are seeking more than just a product – they are seeking a connection. That is why we offer personalized custom works, allowing you to add a touch of your own personality to our creations. Whether it’s a name, a quote, or a special design, we will work closely with you to bring your vision to life.The time we need to prepare an order for shipping varies. Processing time is different from shipping, this is solely based on the time we need to complete your order. Shipping time is not included in the processing time. Please allow 4-8 weeks for your custom designed to be handcrafted with great attention to detail. Every tumbler gets a minimum of 4 coats of epoxy (sometimes more depending on design) with each coat needing proper curing time. Please be aware that once your package leaves our hands, we have no control over any delays or other inquiries with the carrier. 

⚠️ATTENTION⚠️
***When RTS items are ordered with custom items, the RTS item(s) is defaulted to the custom item(s) turnaround time, unless they are purchased separately. TAT does not include weekends or holidays. If your order is placed on a weekend, please know turnaround time starts on the next closest business day. If you have a large order TAT is expected to be longer. Please place orders in a TIMELY MANNER if needed by a specific date! We try very hard to meet the shipping deadline. You can always check with us prior to placing your order if you need an item sooner. We will try our best to accommodate you to the best of our ability.

TUMBLERS

Ready-To-Sell (RTS): Tumblers and other RTS items are processed and shipped within 3-5 business days, all RTS tumblers and items come AS IS and personalization is NOT offered at this time. 

Custom Order (CO): 4-8 weeks. This is not to say it will definitely take that long, but it could. Each item is handmade and will be the determining factor in the processin/shipping time.  Please keep in mind when ordering, if you have a large order TAT is expected to be longer. Please check out our  CUSTOM ORDERING FAQ page to learn more on this before you place your order. Feel free to contact us for any remaining questions you feel weren’t answered. We will be glad to help! 

Our tumblers are created from a stainless-steel style blank tumbler. Every Tumbler is made with the highest quality glitter, vinyl, and FDA Approved Food Safe Epoxy (Resin) that gives each tumbler high shine and a glass-like smoothness finish after the required cure time. Tumblers will keep your favorite beverages cold 24+ hours & warm 8 hours with their double wall, vacuumed sealed technology! All of our products are handmade to perfection with only the highest quality supplies and equipment, and with one of our tumblers, you'll have one of the most durable and best designed tumblers on the market! Personalize it and you'll have a unique stainless steel best friend that's truly one-of-a-kind! The fact that the tumblers are handmade, no cup is EXACTLY the same! You will have a one-of-a-kind tumbler that sparkles just right! Due to the handmade nature of these tumblers, minor imperfections are sometimes unavoidable (specs of glitter into a NON-GLITTER cup). We make every effort to ensure that your cup is perfect before presenting it to you. The item you see pictured is to visualize what this item will look like once it is finished. Since all items are handmade, and due to the custom nature of the items, we will do our best to re-create the listed pictures. There is no guarantee that they will look the exact same as pictured. Please reach out to us if you have any questions.

 Tumbler Features:

  • Spill proof lid
  • Slider for sipping
  • Flip top for straw (not spill proof when straw is in use)
  • Open flip top for better air flow and faster sipping
  • Rubber flip top, rubber gasket and slider are easily removable for cleaning*
  • Fits in most car cup holders
  • The Plumps fit in most car and fitness machine cup holders*
  • Stainless Steel
  • Double-Walled
  • Vacuum Insulated
  • Clear Straw included, some various styles have a stainless steel straw 
  • BPA FREE
  • Sweat FREE
  • Epoxy/Resin long lasting shiny and smooth glass like finish!

Tumbler Care Instructions:

  • Hand wash only
  • Avoid using abrasive cleaners and sponges
  • Not dishwasher safe
  • Not microwave safe
  • Do not soak
  • Tumblers are sensitive to extreme temperatures. We do not recommend leaving your tumblers in the car for extended periods, or in the fridge or freezer (Leaving your tumbler in the fridge or freezer can result in breaking the vacuum seal which will not keep your drinks hot or cold)
  • They are not shatterproof, so please treat your tumblers with care! Epoxy can crack or chip if dropped, we cannot be responsible for mishandling.  

CHANGES TO ORDER

Unfortunately, changes CANNOT be made once your order has been placed. This is for our protection as well as yours. This includes but is not limited to, shipping address change, name changes, personalization changes, etc. Please be as specific as possible when giving us information about what you want on your tumbler or item. Provide as much details as possible including name, quote, design style, colors etc. If you have any image(s) you would like to add to the tumbler, please make sure to send it to us via email. **Please double check any spelling or grammar for any requested names. We are not responsible for any mistakes made on the customer's end. ** We cannot make any changes once you have received your tumbler if you are unhappy with the choices, you have picked or if you lacked to specify something. 

Please ensure you have entered the correct shipping address. If you have entered the wrong address, and your order has NOT been shipped, you can contact us, and we will enter the correct address information in at that time.and If your order has been shipped with the wrong address, you will be responsible for contacting USPS or UPS to correct the address. You can also attempt to make a package intercept on their website. You will be responsible for any fees charged. If they are unable to make the change, and the package is sent back to us by chance, we can resend after buyer pays new shipping fees. Please be mindful we are a small business, so it is very important that we have all necessary correct information in order for us to provide you with the best customer service available. 

SOLD OUT ITEMS

We will at times offer IN STOCK (RTS) items when we are creating new designs.  Everything in our studio is made to order unless stated otherwise. Therefore, if you missed a RTS tumbler or item, there may be a chance we will not restock it right away. If you see something that you're interested in but it's SOLD OUT, you can start a custom order and you can make any modifications that you want.

RUSH ORDERS

We do not offer rushed orders at the moment, please place your order in a timely manner if needed by a specific date. All orders are worked on and completed in the order they are received, excluding RTS tumblers/items. We strive to get all orders completed by the estimated TAT and in the case that your order is completed before the stated TAT, it will be shipped at our earliest convenience.

SHIPPING

Once your order is placed, please allow turnaround time & processing time to create and/or ship your tumbler or item and this does not include shipping time. Shipping is via USPS Priority Mail. When checking out, the carrier provides an automatic TRANSIT time that we do not control. This time is in ADDITION to our processing time and carrier times cannot be guaranteed once it leaves our hands. Transit time varies depending on the package destination. Normal shipping days are Monday-Friday. Please be aware that we only ship out during those days, and print shipping labels 2-3 days before actually shipping your package out. This means you’ll receive an email containing shipping & tracking information when your order has been marked as fulfilled, BUT you will NOT see movement on tracking until they are picked up/dropped off. We schedule weekly pick-ups or drop offs that helps our business run smoothly. However, sometimes packages don't always get picked up on time. Please understand I am a one-woman owner/operator and work very hard to get high quality tumblers out weekly. If you have any questions always feel free to email us and include your order number in the subject line.

***SHIPPING IS AVAILABLE WITHIN THE CONTIGUOUS UNITED STATES ONLY.

      RETURN POLICY/REFUNDS

Due to the nature of our work, we don't accept returns, exchanges, or cancellations. ALL SALES ARE FINAL. Unless it is a mistake that we made on our end. If this happens, you have 48 hours from the date of delivery to reach out to us about any issues with your product(s). Refunds will NOT be given, and orders cannot be cancelled once placed. You as the consumer is responsible to get the item back to us (item must be in the original packaging). Always read product descriptions before purchasing. 

Your satisfaction is VERY important to us, so we will strive to make every order right! However, please note if items are personalized incorrectly based on incorrect information being provided, these are non-refundable and cannot be returned or exchanged. Please double-check your personalized details, messages/note to seller before sending your order.

WE DO NOT REFUND OR REPLACE LOST OR STOLEN PACKAGES. If your package couldn't be delivered due to insufficient address or for any other reasons and the package is returned back to us, we will re-ship the package for you after you have pay the re-shipment fee. ***Please DO NOT pay the fee until we have informed you via email that we have the package in our possession. 

 

 

 DAMAGED/CLAIMS

Once you receive your package, please open and inspect it right away. We work very hard to ensure all orders are accurate. However, if there is an error, you must notify us via email at ttocreativestudio@gmail.com within 48 hours of delivery, no exceptions. You must include pictures of any misprinted items. If there is a problem with the function of your tumbler or item, we advise you reach out to us by email within 48 hours from delivery date so that we may fix it for you. Item must be returned to us in the original packaging. A new item will not be issued until we received the defective item. You as the consumer is responsible for shipment of the flawed item back to us with tracking information provided. This means you are responsible for shipping costs and fees to get it back to us. Shipping the item back to you when the item is repaired will be paid for on our end. 

COUPON CODES/DISCOUNTS

We may at times offer discounts. Please make sure you input the correct  at checkout - click on "show order summary" to add code. Codes cannot be combined and limit one code per purchase. Some codes are restricted and applies only to certain collections or products. We cannot refund the difference if a discount code doesn’t work for you after checkout. Discount codes must be used at the time of purchase and cannot be used on previously placed orders for refunds. A discount code cannot be used if an automatic discount is already applied. 

LOVE IT?

Have you had a wonderful experience with us? Let others know by leaving a kind review about what you loved most about your order and/or experience. It will be greatly appreciated! Please use one of the following methods below:

  • Tag us on Instagram @ttocreativestudio
  • Visit and Review on our private FB group- This, That, and Other Creative Studio.

***PLEASE READ***

Cross contamination with glitter can occur! Meaning, any non-glittered cups may have a tiny speck or two of glitter. We try our absolute best to make sure that doesn’t happen but sometimes it’s inevitable! 

  • ‼️ While we use materials of the highest quality, ALL items are subject to normal wear and tear! ‼️
  • Turnaround times are subject to change without notice (We will update as necessary)
  • Prices are subject to change without notice.
  • WE RESERVE THE RIGHT TO CANCEL AND/OR REFUND AN ORDER AT ANY POINT IN TIME DUE TO PROFESSIONAL OR PERSONAL CIRCUMSTANCES. WE HAVE THE RIGHT TO REFUSE SERVICES AT ANY POINT IN TIME FOR ANY REASON.

TERMS & CONDITIONS

By purchasing products, you are agreeing to:

Once your order has been placed, we CANNOT make any changes. This prevents us from making any mistakes and delaying your order. Please make all inquiries about your order through email @ttocreativestudio@gmail.com. We also respond to messages via FB messenger, but preferred method is email. 

You will receive updates about your order, but we do not send daily/regular order updates. We wish we could, but we do not have enough hours in the day, and we try to get as much work time as possible to get orders out in a timely manner. This takes time away from us being able to do that.

Because these items are custom & handmade, we do not accept cancellations, returns, refunds or exchanges.

Don't hesitate to reach out if you need some questions answered! We are here to help make your experience smooth and easy!

Most importantly, please go follow our social media accounts for special behind the scenes photos, giveaways, special sales & more awesome tumbler photos!

Facebook: Facebook/thisthatothercreativestudio

Instagram: Instagram/thisthatothercreativestudio

Tik Tok: @ttocreativestudio