TTO Custom Ordering FAQ’s
Thank you for your interest in our custom ordering service! We understand that you may have some questions about the process, so we've put together a list of frequently asked questions to help guide you. Once you are ready to place your custom order, you can email before ordering or visit CUSTOM TUMBLERS to start the process.
FAQ
1. Can I request a custom order?
Yes, absolutely! We love creating unique and personalized items for our customers. We have a custom order section for you to start your ordering process by selecting your desired tumbler size. This will charge for the base price of a tumbler and is only a deposit on your custom. This is a non-refundable fee. Once we discuss your details you will then be given the full amount price quote for your custom tumbler. The difference needs to be paid before we get to work on your custom tumbler. Simply reach out to us at ttocreativestudio@gmail.com with your specific request, and we'll be happy to discuss the details with you.That means if you don't see a certain tumbler size, we will see what we can make happen for you.
***Prices include most designs and decals but if you want to add rhinestones, drips, or a handle to your tumbler (please use custom add-ons).
2. How long does it take to complete a custom order?
Since each item is handmade and customized, the time it takes to complete a custom order can vary. We strive to provide a high level of craftsmanship and attention to detail, so please allow us 4-8 weeks to create your one-of-a-kind piece. We appreciate your patience and understanding.Please note 3-D and Rhinestone tumblers can take longer in general due to the nature of hand placing the stones and hand sculpting clay.
3. Can I make changes to an existing product?
Once the order is placed and we have finalized details we are unable to make drastic changes unless it is done before we have gone too far into the process. There can be no changes made to RTS items and are sold as is.
4. How do I place a custom order?
To place a custom order, please select custom order and choose desired size base tumbler to pay the deposit. Once we receive this order we will get back to you within 24 to 48 hours to discuss the details of your custom order. Please have the following items ready to discuss when placing the order so that we can better help you get your desired item.
- Product name or description
- Any specific customization details or requirements
- Your preferred timeline, if applicable
Once we have confirmed we can do the design you are wanting we will provide you with the full amount quote for the tumbler. In the event we cannot do the desired design for any reason we would provide the deposit as a refund. Refunds are not available for any other reason after this and the desposit is non-refundable unless we are unable to create it. For any questions contact us @ttocreativestudio@gmail.com
5. Can I return or cancel a custom order?
Unfortunately, we do not accept returns, exchanges, or cancellations for custom orders. Each custom piece is specifically made for you, and we put a lot of time and effort into creating it. However, if there is an issue with your order due to an error on our end, please contact us within 2 days of receiving your order, and we'll work together to find a satisfactory resolution.
6. How do I contact you for further assistance?
If you have any other questions or need further assistance, please don't hesitate to reach out to us at ttocreativestudio@gmail.com. We value your business and are here to help in any way we can.
We hope this FAQ has provided you with the information you need to feel confident about placing a custom order with us. We look forward to creating a unique and personalized item just for you!